Shipping policy

Although packing is done under strict supervision, we are not responsible for any breakage, loss, theft while in transit. Our Liability ceases after handling the parcel to the courier.

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number. We generally ship through Delhivery/ DHL / Fedex Logistics wherever possible or will use other reputed courier service providers.

There is sometime a possibility of extra charges like Octroi etc. which are to be borne by the recipient at the time of delivery.

The prices, Specification and availability of items are subject to change without any prior notice.

Usual lead time is 1-3 weeks from the date of receipt of the orders.

Under no circumstances whatsoever shall Venetta be liable for any loss or damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site.


How do I cancel an order on ISAK Fragrances website?

If unfortunately, you have to cancel an order, please do so at the earliest by emailing us at

For outright cancellations by you:

-     If you cancel your order before your order has been shipped, we will arrange to refund the full amount back to the original mode of payment.

If the cancellation is after your product has been shipped:

-    There will be no refund.